PingPlotter Cloud - Database backend issue. – Incident details

All systems operational

Database backend issue.

Resolved
Major outage
Started about 4 years agoLasted 26 minutes

Affected

Identity / Login

Major outage from 8:55 PM to 9:20 PM

Web Interface API

Major outage from 8:55 PM to 9:20 PM

Backend Data Collection

Major outage from 8:55 PM to 9:20 PM

Agent Service

Major outage from 8:55 PM to 9:20 PM

Updates
  • Resolved
    UTC
    Resolved

    A database restart fixed the issue, with no trace data loss (on latest agents) and alerts processed.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.