Spotty access to history data / time graphs.

Resolved

Major outage

Started almost 4 years agoAugust 30, 2022Lasted about 2 hoursAugust 30, 20229:3011:49 AMUTC

Affected

Backend Data Collection

Updates

Resolved
August 30, 2022 at 11:49 AMUTC
Resolved
August 30, 2022 at 11:49 AMUTC
Backend Data Collection is now operational! This update was created by an automated monitoring service.

The root cause of this issue was an automatic service update on our Ubuntu VMs in Azure. This update broke DNS for these VMs.
Identified
August 30, 2022 at 11:39 AMUTC
Identified
August 30, 2022 at 11:39 AMUTC
Issue identified, affecting all Azure VMs using our version of Ubuntu https://bugs.launchpad.net/ubuntu/+source/systemd/+bug/1988119

Working on resolution now.
Investigating
August 30, 2022 at 9:30 AMUTC
Investigating
August 30, 2022 at 9:30 AMUTC
New trace sessions won't start reliably. History data seems to works on some traces, not on others.

PingPlotter Cloud - Spotty access to history data / time graphs. – Incident details