PingPlotter Cloud - Partial downtime during database upgrade – Incident details

All systems operational

Partial downtime during database upgrade

Resolved
Operational
Started almost 3 years agoLasted less than a minute

Affected

Web Interface API

Operational from 8:43 PM to 8:43 PM

Backend Data Collection

Operational from 8:43 PM to 8:43 PM

Agent Service

Operational from 8:43 PM to 8:43 PM

Updates
  • Resolved
    Resolved

    Today, (December 10th, 2022) we attempted to update our Azure Postgres Database, some of our backend components did not successfully reconnect to the upgraded database, resulting in more downtime than we expected. We apologize for any inconvenience, and will investigate mitigating steps going forward.