PingPlotter Cloud - Data storage issues. – Incident details

All systems operational

Data storage issues.

Resolved
Major outage
Started over 4 years agoLasted about 6 hours

Affected

Identity / Login

Major outage from 12:34 PM to 6:12 PM

Web Interface API

Major outage from 12:34 PM to 6:12 PM

Backend Data Collection

Major outage from 12:34 PM to 6:12 PM

Agent Service

Major outage from 12:34 PM to 6:12 PM

Updates
  • Resolved
    UTC
    Resolved

    Everything is back up and working. Hardware replaced and all data should be synced and available. Sorry for this unexpected downtime.

  • Monitoring
    UTC
    Monitoring

    Our main database is coming back online and we are making sure all backed up data gets caught up before coming back online.

  • Identified
    UTC
    Identified

    Our backend database is having problems taking in new data. While we investigate, we've started a restore (which will take about 4 hours). Until we know what's going on, we're taking down the main PingPlotter.cloud user interface temporarily to make sure minimal data is lost (your agents will send data when we come back up). Sorry for the inconvenience - we're digging in to this.

  • Investigating
    UTC
    Investigating

    We're having issues with our main backend database this morning.