PingPlotter Cloud - Spotty access to history data / time graphs. – Incident details

All systems operational

Spotty access to history data / time graphs.

Resolved
Major outage
Started about 2 years agoLasted about 2 hours

Affected

Backend Data Collection

Major outage from 9:30 AM to 11:49 AM

Updates
  • Resolved
    Resolved

    Backend Data Collection is now operational! This update was created by an automated monitoring service.

    The root cause of this issue was an automatic service update on our Ubuntu VMs in Azure. This update broke DNS for these VMs.

  • Identified
    Identified

    Issue identified, affecting all Azure VMs using our version of Ubuntu https://bugs.launchpad.net/ubuntu/+source/systemd/+bug/1988119

    Working on resolution now.

  • Investigating
    Investigating

    New trace sessions won't start reliably. History data seems to works on some traces, not on others.