Agent Installer Downloads Failing

Resolved

Major outage

Started 10 months agoSeptember 09, 2025Lasted about 12 hours5:30 AM5:44 PMUTC

Updates

Resolved
September 09, 2025 at 5:44 PMUTC
Resolved
September 09, 2025 at 5:44 PMUTC
Agent and NetCheck downloads are fully operational. Thanks for your patience while resolved this issue!
Identified
September 09, 2025 at 4:39 PMUTC
Identified
September 09, 2025 at 4:39 PMUTC
One of our backend servers went through an unexpected migration late last night. Agent and NetCheck downloads are unavailable. Our support ticket system is also currently down. We're urgently working with our hosting provider to fix this.
Investigating
September 09, 2025 at 5:30 AMUTC
Investigating
September 09, 2025 at 5:30 AMUTC
We are currently investigating this incident.

PingPlotter Cloud - Agent Installer Downloads Failing – Incident details