tag:status.pingplotter.cloud,2005:/history PingPlotter Cloud Status - Incident history 2026-03-19T12:03:57.446+00:00 PingPlotter Cloud tag:status.pingplotter.cloud,2005:Incident/cmmxf9dvr00d0dqmgv9jtvd0w 2026-03-19T12:03:57.446+00:00 2026-03-19T12:03:57.465+00:00 Identity / Login isn't accessible at the moment (automated) Type: Incident

Affected Components: Identity / Login

Mar 19, 12:03:57 GMT+0
Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..

Mar 19, 12:04:17 GMT+0
Resolved - Identity / Login is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmk836gjx0j2887ls2n1pq33u 2026-01-10T09:12:06.476+00:00 2026-01-10T09:12:06.491+00:00 Agent Service isn't accessible at the moment (automated) Type: Incident

Duration: 18 minutes

Affected Components: Agent Service

Jan 10, 09:12:06 GMT+0
Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 10, 09:30:02 GMT+0
Resolved - Agent Service is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmk7yu6ob10019wwu9f3ousrq 2026-01-10T07:10:34.879+00:00 2026-01-10T07:10:34.879+00:00 Database issues is creating widespread inaccessibility. We are investigating. Type: Incident

Duration: 4 hours and 10 minutes

Affected Components: Backend Data Collection, Identity / Login, Agent Service, Web Interface API

Jan 10, 07:10:34 GMT+0
Investigating - We are currently investigating this incident..

Jan 10, 11:20:07 GMT+0
Resolved - There was a database issue that was resolved by a restore. All data and pings should be available and flowing..

]]> tag:status.pingplotter.cloud,2005:Maintenance/cmi9h3tun069f1386j1zusje1 2025-11-25T04:00:00.000+00:00 2025-11-25T04:00:00.000+00:00 Infrastructure Updates Type: Maintenance

Duration: 15 minutes

Affected Components: Backend Data Collection, Identity / Login, Agent Service, Web Interface API

Nov 25, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 25, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 25, 04:15:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.pingplotter.cloud,2005:Incident/cmi4zaomo00zbb83qes40fiu1 2025-11-18T19:40:41.903+00:00 2025-11-18T19:40:41.921+00:00 Agent Service isn't accessible at the moment (automated) Type: Incident

Duration: 10 minutes

Affected Components: Agent Service

Nov 18, 19:40:41 GMT+0
Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 19:50:53 GMT+0
Resolved - Agent Service is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmi4zaoiy00fo7mqbzynsawrl 2025-11-18T19:40:41.769+00:00 2025-11-18T19:40:41.790+00:00 Web Interface API isn't accessible at the moment (automated) Type: Incident

Duration: 10 minutes

Affected Components: Web Interface API

Nov 18, 19:40:41 GMT+0
Investigating - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 19:50:52 GMT+0
Resolved - Web Interface API is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmi4z5f4r01n8ia5cdl4qdy7r 2025-11-18T19:36:36.315+00:00 2025-11-18T19:36:36.332+00:00 Agent Service isn't accessible at the moment (automated) Type: Incident

Duration: 1 minute

Affected Components: Agent Service

Nov 18, 19:36:36 GMT+0
Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 19:37:51 GMT+0
Resolved - Agent Service is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmi4z5f0100lqwex805kjy21k 2025-11-18T19:36:36.144+00:00 2025-11-18T19:36:36.170+00:00 Web Interface API isn't accessible at the moment (automated) Type: Incident

Duration: 1 minute

Affected Components: Web Interface API

Nov 18, 19:36:36 GMT+0
Investigating - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 19:37:51 GMT+0
Resolved - Web Interface API is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmi4ywien01myak1qnjuqxe6l 2025-11-18T19:29:40.654+00:00 2025-11-18T19:29:40.674+00:00 Agent Service isn't accessible at the moment (automated) Type: Incident

Duration: 5 minutes

Affected Components: Agent Service

Nov 18, 19:29:40 GMT+0
Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 19:35:00 GMT+0
Resolved - Agent Service is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmi4yukop00mvkklw7tqlklz5 2025-11-18T19:28:10.297+00:00 2025-11-18T19:28:10.308+00:00 Agent Service isn't accessible at the moment (automated) Type: Incident

Affected Components: Agent Service

Nov 18, 19:28:10 GMT+0
Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 19:28:20 GMT+0
Resolved - Agent Service is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmi4yuklc00y950lrjgz9l1ba 2025-11-18T19:28:10.175+00:00 2025-11-18T19:28:10.190+00:00 Web Interface API isn't accessible at the moment (automated) Type: Incident

Duration: 4 minutes

Affected Components: Web Interface API

Nov 18, 19:28:10 GMT+0
Investigating - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 19:32:00 GMT+0
Resolved - Web Interface API is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmi4yozon00bvxdalte7he6h7 2025-11-18T19:23:49.798+00:00 2025-11-18T19:23:49.820+00:00 Agent Service isn't accessible at the moment (automated) Type: Incident

Duration: 1 minute

Affected Components: Agent Service

Nov 18, 19:23:49 GMT+0
Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 19:25:15 GMT+0
Resolved - Agent Service is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmi4yozkw017ftphhvfsq8sah 2025-11-18T19:23:49.664+00:00 2025-11-18T19:23:49.678+00:00 Web Interface API isn't accessible at the moment (automated) Type: Incident

Duration: 1 minute

Affected Components: Web Interface API

Nov 18, 19:23:49 GMT+0
Investigating - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 19:25:14 GMT+0
Resolved - Web Interface API is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmghg40fd015g7bftleb4odl8 2025-10-08T03:45:13.512+00:00 2025-10-08T03:45:13.538+00:00 Backend Data Collection isn't accessible at the moment (automated) Type: Incident

Duration: 1 minute

Affected Components: Backend Data Collection

Oct 8, 03:45:13 GMT+0
Investigating - Backend Data Collection cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 8, 03:45:53 GMT+0
Resolved - Backend Data Collection is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmfcd6amq015d10xvfmcuveuh 2025-09-09T09:44:27.985+00:00 2025-09-09T09:44:28.006+00:00 Identity / Login isn't accessible at the moment (automated) Type: Incident

Affected Components: Identity / Login

Sep 9, 09:44:28 GMT+0
Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 9, 09:44:38 GMT+0
Resolved - Identity / Login is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cmfcrbd5w00co7o3jh2goax13 2025-09-09T05:30:00.000+00:00 2025-09-09T05:30:00.000+00:00 Agent Installer Downloads Failing Type: Incident

Duration: 12 hours and 15 minutes

Sep 9, 05:30:00 GMT+0
Investigating - We are currently investigating this incident..

Sep 9, 16:39:23 GMT+0
Identified - One of our backend servers went through an unexpected migration late last night. Agent and NetCheck downloads are unavailable. Our support ticket system is also currently down. We're urgently working with our hosting provider to fix this..

Sep 9, 17:44:46 GMT+0
Resolved - Agent and NetCheck downloads are fully operational. Thanks for your patience while resolved this issue!.

]]> tag:status.pingplotter.cloud,2005:Incident/cmfc3v870001up6oh54ynh7l6 2025-09-09T05:23:55.068+00:00 2025-09-09T05:23:55.077+00:00 Identity / Login isn't accessible at the moment (automated) Type: Incident

Duration: 50 minutes

Affected Components: Identity / Login

Sep 9, 05:23:55 GMT+0
Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 9, 06:14:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.pingplotter.cloud,2005:Incident/cmcmvndm700s7pgoicuaazv4b 2025-07-03T04:20:12.847+00:00 2025-07-03T04:20:12.865+00:00 Identity / Login isn't accessible at the moment (automated) Type: Incident

Duration: 11 minutes

Affected Components: Identity / Login

Jul 3, 04:20:12 GMT+0
Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 3, 04:20:23 GMT+0
Resolved - Identity / Login is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cma4u9ged00434mkc0j75jspv 2025-05-01T04:02:07.813+00:00 2025-05-01T04:02:07.830+00:00 Identity / Login isn't accessible at the moment (automated) Type: Incident

Duration: 11 hours and 21 minutes

Affected Components: Identity / Login

May 1, 04:02:07 GMT+0
Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 1, 04:13:27 GMT+0
Resolved - Identity / Login is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Maintenance/cm9hdm8vi000csjthq016whpq 2025-04-17T03:00:00.000+00:00 2025-04-17T03:00:00.000+00:00 Infrastructure Updates 04-16-2025 Type: Maintenance

Duration: 26 minutes

Affected Components: Identity / Login, Backend Data Collection, Web Interface API, Agent Service

Apr 17, 03:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time..

Apr 17, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 17, 03:25:36 GMT+0
Completed - Maintenance is complete and all operations are fully functional..

]]> tag:status.pingplotter.cloud,2005:Incident/cm9d386az005514g6ir35gvjw 2025-04-11T17:55:31.442+00:00 2025-04-11T18:29:45.782+00:00 We're experiencing some increased load that's slightly delaying inbound data from agents. Type: Incident

Duration: 34 minutes

Affected Components: Backend Data Collection

Apr 11, 18:29:45 GMT+0
Resolved - Everything is back to normal and all data should be visible live as usual..

Apr 11, 17:55:31 GMT+0
Monitoring - We're closely monitoring this and it should be resolved shortly..

]]> tag:status.pingplotter.cloud,2005:Incident/cm8zth6m2007nfgcwg9dvw49w 2025-04-02T11:01:35.546+00:00 2025-04-02T11:01:35.567+00:00 Agent Service isn't accessible at the moment (automated) Type: Incident

Duration: 1 hour and 26 minutes

Affected Components: Agent Service

Apr 2, 11:01:35 GMT+0
Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 2, 11:03:00 GMT+0
Resolved - Agent Service is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cm8zkup98000jbqaecftqaa8m 2025-04-02T07:00:09.691+00:00 2025-04-02T07:00:09.709+00:00 Agent Service isn't accessible at the moment (automated) Type: Incident

Duration: 9 days, 19 hours and 26 minutes

Affected Components: Agent Service

Apr 2, 07:00:09 GMT+0
Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 2, 10:55:35 GMT+0
Resolved - Agent Service is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cm8zuihca000aqevmsj9exnr8 2025-04-02T06:46:00.000+00:00 2025-04-02T17:32:45.684+00:00 Agent service connectivity issue Type: Incident

Duration: 10 hours and 47 minutes

Affected Components: Identity / Login, Backend Data Collection, Web Interface API, Agent Service

Apr 2, 17:32:45 GMT+0
Resolved - This incident has been resolved..

Apr 2, 06:46:00 GMT+0
Monitoring - We have identified and fixed a connectivity issue with the web gateway for the agent service. Agents were unavailable for new sessions, and appeared offline. After fixing the connectivity issues, agents reconnected, and synced collected data. Some agents appear to have had issues syncing target data collected while offline, this is indicated by a gray period on the timeline graph of targets (no data) starting around 2025-04-02 06:46 AM (UTC) until recovery at around 2025-04-02 11:06 AM UTC. We are monitoring and investigating data sync issues..

]]> tag:status.pingplotter.cloud,2005:Incident/cm8i5xvot00m1rjd94i9ehv85 2025-03-21T02:30:38.764+00:00 2025-03-21T02:30:38.788+00:00 Identity / Login isn't accessible at the moment (automated) Type: Incident

Duration: 11 minutes

Affected Components: Identity / Login

Mar 21, 02:30:38 GMT+0
Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..

Mar 21, 02:30:49 GMT+0
Resolved - Identity / Login is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cm7v26mn8000y2rzsi434p7t4 2025-03-04T22:26:46.435+00:00 2025-03-04T22:26:46.450+00:00 Agent Service isn't accessible at the moment (automated) Type: Incident

Duration: 2 hours and 31 minutes

Affected Components: Agent Service

Mar 4, 22:26:46 GMT+0
Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..

Mar 4, 22:29:16 GMT+0
Resolved - Agent Service is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Incident/cm7btneez00hsouqdj0qhuodc 2025-02-19T11:20:15.034+00:00 2025-02-19T11:20:15.055+00:00 Agent Service isn't accessible at the moment (automated) Type: Incident

Duration: 1 hour and 1 minute

Affected Components: Agent Service

Feb 19, 11:20:15 GMT+0
Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 19, 11:21:15 GMT+0
Resolved - Agent Service is now operational! This update was created by an automated monitoring service..

]]> tag:status.pingplotter.cloud,2005:Maintenance/cm5mtltzo0087yo17k9mbg0wm 2025-01-10T04:00:00.000+00:00 2025-01-10T04:30:00.000+00:00 Infrastructure Updates 01-09-2025 Type: Maintenance

Duration: 30 minutes

Affected Components: Agent Service

Jan 10, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 10, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 10, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time..

]]> tag:status.pingplotter.cloud,2005:Maintenance/cls217hpa42403bwolb2587p58 2024-01-31T22:00:00.000+00:00 2024-01-31T16:59:31.561+00:00 Infrastructure Updates 01-31-2024 Type: Maintenance

Duration: 5 hours

Affected Components: Backend Data Collection, Agent Service

Jan 31, 16:59:31 GMT+0
Completed - Infrastructure updates will be delayed due to new complications encountered during testing. Thank you !.

Jan 31, 22:00:00 GMT+0
Identified - We want to inform you that tomorrow (01/31/24) afternoon, starting at 15:00 MST (22:00 UTC), we will be performing essential infrastructure updates. These updates are necessary to improve our services and ensure reliable performance in the long term. Should the updates go as planned, any potential downtime is expected to be minimal. We anticipate a brief interruption lasting approximately 2 to 5 minutes. Rest assured that our team is working diligently to minimize any impact on your experience. During the scheduled maintenance window, some functions of our platform may experience intermittent unavailability. Specific behavior you might see are issues relating to both Traces and Agents. Agents may show offline (when they should be online and available). Traces will show their recorded data, but will 'pause' and stop updating while the upgrade is underway, these will resume once our systems are back up and running. Our team will be monitoring the situation closely, and once the updates are completed, we will promptly update this space to notify you of their successful implementation..

]]> tag:status.pingplotter.cloud,2005:Maintenance/cln2ctfih52311bdopp9jgdw8l 2023-09-28T03:00:00.000+00:00 2023-09-28T03:07:00.447+00:00 Server move Type: Maintenance

Duration: 7 minutes

Affected Components: Backend Data Collection, Web Interface API, Agent Service

Sep 28, 03:07:00 GMT+0
Completed - Maintenance has completed successfully..

Sep 28, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 03:00:00 GMT+0
Identified - We are moving one of our data servers to a new instance. Scheduled downtime is about 10 minutes - no data should be lost..

]]> tag:status.pingplotter.cloud,2005:Maintenance/ckwlj2nzf22586vo9d2byqgys 2021-12-01T01:00:00.000+00:00 2021-12-01T01:00:00.000+00:00 Scheduled Maintenance (Reschedule) Type: Maintenance

Duration: 5 hours and 14 minutes

Affected Components: Web Interface API, Identity / Login, Agent Service, Backend Data Collection

Dec 1, 01:00:00 GMT+0
Identified - We're moving some significant infrastructure to a different technology which will require a few minutes of downtime. We're targeting downtime of 2 hours. No data will be lost during this migration. Afterwards, the "CloudConnect" product will be fully migrated to hosted PingPlotter Cloud..

Dec 1, 06:14:26 GMT+0
Completed - Maintenance has completed successfully..

Dec 1, 02:24:56 GMT+0
Identified - This maintenance is going as expected, which means ... slightly slower. Should be back up shortly after 8:00pm MST (03:00 GMT).

]]> tag:status.pingplotter.cloud,2005:Maintenance/ckwdrd7hl838868koepoodhx47 2021-11-28T21:00:00.000+00:00 2021-11-29T05:04:13.771+00:00 Infrastructure migration Type: Maintenance

Duration: 8 hours and 4 minutes

Affected Components: Identity / Login, Web Interface API, Agent Service, Backend Data Collection

Nov 29, 05:04:13 GMT+0
Completed - We ran in to some issues and are pushing this to the future.

Nov 28, 21:00:00 GMT+0
Identified - We're upgrading a big piece of our PingPlotter.Cloud infrastructure and will be down Sunday afternoon (2pm MDT, GMT-6:00) for several hours. There will be no loss of data during that period (your local agents will continue to collect data and it will be available when the PingPlotter.Cloud interface comes back online). .

]]> tag:status.pingplotter.cloud,2005:Maintenance/cklixe6g4302566xlmzbwamwni2 2021-02-24T04:14:47.525+00:00 2021-02-24T04:14:47.525+00:00 We're working on chasing down some issues with an ongoing upgrade. Type: Maintenance

Affected Components: Agent Service

Feb 24, 04:14:47 GMT+0
Completed - Maintenance has completed successfully..

Feb 24, 04:14:47 GMT+0
Identified - Maintenance is now in progress..

Feb 24, 04:14:47 GMT+0
Identified - You might experience some brief trace and command delays several times - of roughly 30 seconds. .

]]> tag:status.pingplotter.cloud,2005:Maintenance/ckla50w2y336691wun3ryz7gr88 2021-02-18T00:38:36.259+00:00 2021-02-18T00:38:36.259+00:00 Server update / move Type: Maintenance

Affected Components: Agent Service

Feb 18, 00:38:36 GMT+0
Identified - Maintenance is now in progress..

Feb 18, 00:38:36 GMT+0
Identified - We're moving the main CloudConnect / agent handling service to a new infrastructure type this evening. Downtime should be minimal (a few seconds) if things go as expected..

Feb 18, 00:38:36 GMT+0
Completed - Maintenance has completed successfully..

]]>