PingPlotter Cloud Status - Incident history https://status.pingplotter.cloud PingPlotter Cloud Thu, 19 Mar 2026 12:03:57 +0000 Identity / Login isn't accessible at the moment (automated) Type: Incident Affected Components: Identity / Login Mar 19, 12:03:57 GMT+0 - Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 19, 12:04:17 GMT+0 - Resolved - Identity / Login is now operational! This update was created by an automated monitoring service. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>12:03:57</var> GMT+0</small><br><strong>Investigating</strong> - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>12:04:17</var> GMT+0</small><br><strong>Resolved</strong> - Identity / Login is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 19 Mar 2026 12:03:57 +0000 https://status.pingplotter.cloud/incident/cmmxf9dvr00d0dqmgv9jtvd0w https://status.pingplotter.cloud/incident/cmmxf9dvr00d0dqmgv9jtvd0w Agent Service isn't accessible at the moment (automated) Type: Incident Duration: 18 minutes Affected Components: Agent Service Jan 10, 09:12:06 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 10, 09:30:02 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 18 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>09:12:06</var> GMT+0</small><br><strong>Investigating</strong> - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>09:30:02</var> GMT+0</small><br><strong>Resolved</strong> - Agent Service is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 10 Jan 2026 09:12:06 +0000 https://status.pingplotter.cloud/incident/cmk836gjx0j2887ls2n1pq33u https://status.pingplotter.cloud/incident/cmk836gjx0j2887ls2n1pq33u Database issues is creating widespread inaccessibility. We are investigating. Type: Incident Duration: 4 hours and 10 minutes Affected Components: Backend Data Collection, Identity / Login, Agent Service, Web Interface API Jan 10, 07:10:34 GMT+0 - Investigating - We are currently investigating this incident. Jan 10, 11:20:07 GMT+0 - Resolved - There was a database issue that was resolved by a restore. All data and pings should be available and flowing. Type: Incident

Duration: 4 hours and 10 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>07:10:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>11:20:07</var> GMT+0</small><br><strong>Resolved</strong> - There was a database issue that was resolved by a restore. All data and pings should be available and flowing..</p> ]]> Sat, 10 Jan 2026 07:10:34 +0000 https://status.pingplotter.cloud/incident/cmk7yu6ob10019wwu9f3ousrq https://status.pingplotter.cloud/incident/cmk7yu6ob10019wwu9f3ousrq Infrastructure Updates Type: Maintenance Duration: 15 minutes Affected Components: Backend Data Collection, Identity / Login, Agent Service, Web Interface API Nov 25, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 25, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 25, 04:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>04:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 25 Nov 2025 04:00:00 +0000 https://status.pingplotter.cloud/maintenance/cmi9h3tun069f1386j1zusje1 https://status.pingplotter.cloud/maintenance/cmi9h3tun069f1386j1zusje1 Agent Service isn't accessible at the moment (automated) Type: Incident Duration: 10 minutes Affected Components: Agent Service Nov 18, 19:40:41 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 19:50:53 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:40:41</var> GMT+0</small><br><strong>Investigating</strong> - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:50:53</var> GMT+0</small><br><strong>Resolved</strong> - Agent Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 19:40:41 +0000 https://status.pingplotter.cloud/incident/cmi4zaomo00zbb83qes40fiu1 https://status.pingplotter.cloud/incident/cmi4zaomo00zbb83qes40fiu1 Web Interface API isn't accessible at the moment (automated) Type: Incident Duration: 10 minutes Affected Components: Web Interface API Nov 18, 19:40:41 GMT+0 - Investigating - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 19:50:52 GMT+0 - Resolved - Web Interface API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:40:41</var> GMT+0</small><br><strong>Investigating</strong> - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:50:52</var> GMT+0</small><br><strong>Resolved</strong> - Web Interface API is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 19:40:41 +0000 https://status.pingplotter.cloud/incident/cmi4zaoiy00fo7mqbzynsawrl https://status.pingplotter.cloud/incident/cmi4zaoiy00fo7mqbzynsawrl Agent Service isn't accessible at the moment (automated) Type: Incident Duration: 1 minute Affected Components: Agent Service Nov 18, 19:36:36 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 19:37:51 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:36:36</var> GMT+0</small><br><strong>Investigating</strong> - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:37:51</var> GMT+0</small><br><strong>Resolved</strong> - Agent Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 19:36:36 +0000 https://status.pingplotter.cloud/incident/cmi4z5f4r01n8ia5cdl4qdy7r https://status.pingplotter.cloud/incident/cmi4z5f4r01n8ia5cdl4qdy7r Web Interface API isn't accessible at the moment (automated) Type: Incident Duration: 1 minute Affected Components: Web Interface API Nov 18, 19:36:36 GMT+0 - Investigating - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 19:37:51 GMT+0 - Resolved - Web Interface API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:36:36</var> GMT+0</small><br><strong>Investigating</strong> - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:37:51</var> GMT+0</small><br><strong>Resolved</strong> - Web Interface API is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 19:36:36 +0000 https://status.pingplotter.cloud/incident/cmi4z5f0100lqwex805kjy21k https://status.pingplotter.cloud/incident/cmi4z5f0100lqwex805kjy21k Agent Service isn't accessible at the moment (automated) Type: Incident Duration: 5 minutes Affected Components: Agent Service Nov 18, 19:29:40 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 19:35:00 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:29:40</var> GMT+0</small><br><strong>Investigating</strong> - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:35:00</var> GMT+0</small><br><strong>Resolved</strong> - Agent Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 19:29:40 +0000 https://status.pingplotter.cloud/incident/cmi4ywien01myak1qnjuqxe6l https://status.pingplotter.cloud/incident/cmi4ywien01myak1qnjuqxe6l Agent Service isn't accessible at the moment (automated) Type: Incident Affected Components: Agent Service Nov 18, 19:28:10 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 19:28:20 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:28:10</var> GMT+0</small><br><strong>Investigating</strong> - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:28:20</var> GMT+0</small><br><strong>Resolved</strong> - Agent Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 19:28:10 +0000 https://status.pingplotter.cloud/incident/cmi4yukop00mvkklw7tqlklz5 https://status.pingplotter.cloud/incident/cmi4yukop00mvkklw7tqlklz5 Web Interface API isn't accessible at the moment (automated) Type: Incident Duration: 4 minutes Affected Components: Web Interface API Nov 18, 19:28:10 GMT+0 - Investigating - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 19:32:00 GMT+0 - Resolved - Web Interface API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:28:10</var> GMT+0</small><br><strong>Investigating</strong> - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:32:00</var> GMT+0</small><br><strong>Resolved</strong> - Web Interface API is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 19:28:10 +0000 https://status.pingplotter.cloud/incident/cmi4yuklc00y950lrjgz9l1ba https://status.pingplotter.cloud/incident/cmi4yuklc00y950lrjgz9l1ba Agent Service isn't accessible at the moment (automated) Type: Incident Duration: 1 minute Affected Components: Agent Service Nov 18, 19:23:49 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 19:25:15 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:23:49</var> GMT+0</small><br><strong>Investigating</strong> - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:25:15</var> GMT+0</small><br><strong>Resolved</strong> - Agent Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 19:23:49 +0000 https://status.pingplotter.cloud/incident/cmi4yozon00bvxdalte7he6h7 https://status.pingplotter.cloud/incident/cmi4yozon00bvxdalte7he6h7 Web Interface API isn't accessible at the moment (automated) Type: Incident Duration: 1 minute Affected Components: Web Interface API Nov 18, 19:23:49 GMT+0 - Investigating - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 19:25:14 GMT+0 - Resolved - Web Interface API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:23:49</var> GMT+0</small><br><strong>Investigating</strong> - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:25:14</var> GMT+0</small><br><strong>Resolved</strong> - Web Interface API is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 19:23:49 +0000 https://status.pingplotter.cloud/incident/cmi4yozkw017ftphhvfsq8sah https://status.pingplotter.cloud/incident/cmi4yozkw017ftphhvfsq8sah Backend Data Collection isn't accessible at the moment (automated) Type: Incident Duration: 1 minute Affected Components: Backend Data Collection Oct 8, 03:45:13 GMT+0 - Investigating - Backend Data Collection cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 8, 03:45:53 GMT+0 - Resolved - Backend Data Collection is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>03:45:13</var> GMT+0</small><br><strong>Investigating</strong> - Backend Data Collection cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>03:45:53</var> GMT+0</small><br><strong>Resolved</strong> - Backend Data Collection is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 8 Oct 2025 03:45:13 +0000 https://status.pingplotter.cloud/incident/cmghg40fd015g7bftleb4odl8 https://status.pingplotter.cloud/incident/cmghg40fd015g7bftleb4odl8 Identity / Login isn't accessible at the moment (automated) Type: Incident Affected Components: Identity / Login Sep 9, 09:44:28 GMT+0 - Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 9, 09:44:38 GMT+0 - Resolved - Identity / Login is now operational! This update was created by an automated monitoring service. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>09:44:28</var> GMT+0</small><br><strong>Investigating</strong> - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>09:44:38</var> GMT+0</small><br><strong>Resolved</strong> - Identity / Login is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 9 Sep 2025 09:44:27 +0000 https://status.pingplotter.cloud/incident/cmfcd6amq015d10xvfmcuveuh https://status.pingplotter.cloud/incident/cmfcd6amq015d10xvfmcuveuh Agent Installer Downloads Failing Type: Incident Duration: 12 hours and 15 minutes Sep 9, 05:30:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 9, 16:39:23 GMT+0 - Identified - One of our backend servers went through an unexpected migration late last night. Agent and NetCheck downloads are unavailable. Our support ticket system is also currently down. We're urgently working with our hosting provider to fix this. Sep 9, 17:44:46 GMT+0 - Resolved - Agent and NetCheck downloads are fully operational. Thanks for your patience while resolved this issue! Type: Incident

Duration: 12 hours and 15 minutes

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>16:39:23</var> GMT+0</small><br><strong>Identified</strong> - One of our backend servers went through an unexpected migration late last night. Agent and NetCheck downloads are unavailable. Our support ticket system is also currently down. We're urgently working with our hosting provider to fix this..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>17:44:46</var> GMT+0</small><br><strong>Resolved</strong> - Agent and NetCheck downloads are fully operational. Thanks for your patience while resolved this issue!.</p> ]]> Tue, 9 Sep 2025 05:30:00 +0000 https://status.pingplotter.cloud/incident/cmfcrbd5w00co7o3jh2goax13 https://status.pingplotter.cloud/incident/cmfcrbd5w00co7o3jh2goax13 Identity / Login isn't accessible at the moment (automated) Type: Incident Duration: 50 minutes Affected Components: Identity / Login Sep 9, 05:23:55 GMT+0 - Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 9, 06:14:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>05:23:55</var> GMT+0</small><br><strong>Investigating</strong> - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>06:14:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Sep 2025 05:23:55 +0000 https://status.pingplotter.cloud/incident/cmfc3v870001up6oh54ynh7l6 https://status.pingplotter.cloud/incident/cmfc3v870001up6oh54ynh7l6 Identity / Login isn't accessible at the moment (automated) Type: Incident Duration: 11 minutes Affected Components: Identity / Login Jul 3, 04:20:12 GMT+0 - Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 3, 04:20:23 GMT+0 - Resolved - Identity / Login is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 11 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>04:20:12</var> GMT+0</small><br><strong>Investigating</strong> - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>04:20:23</var> GMT+0</small><br><strong>Resolved</strong> - Identity / Login is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 3 Jul 2025 04:20:12 +0000 https://status.pingplotter.cloud/incident/cmcmvndm700s7pgoicuaazv4b https://status.pingplotter.cloud/incident/cmcmvndm700s7pgoicuaazv4b Identity / Login isn't accessible at the moment (automated) Type: Incident Duration: 11 hours and 21 minutes Affected Components: Identity / Login May 1, 04:02:07 GMT+0 - Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service. May 1, 04:13:27 GMT+0 - Resolved - Identity / Login is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 11 hours and 21 minutes

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>04:02:07</var> GMT+0</small><br><strong>Investigating</strong> - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>04:13:27</var> GMT+0</small><br><strong>Resolved</strong> - Identity / Login is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 1 May 2025 04:02:07 +0000 https://status.pingplotter.cloud/incident/cma4u9ged00434mkc0j75jspv https://status.pingplotter.cloud/incident/cma4u9ged00434mkc0j75jspv Infrastructure Updates 04-16-2025 Type: Maintenance Duration: 26 minutes Affected Components: Identity / Login, Backend Data Collection, Web Interface API, Agent Service Apr 17, 03:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time. Apr 17, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 17, 03:25:36 GMT+0 - Completed - Maintenance is complete and all operations are fully functional. Type: Maintenance

Duration: 26 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during this time..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>03:25:36</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is complete and all operations are fully functional..</p> ]]> Thu, 17 Apr 2025 03:00:00 +0000 https://status.pingplotter.cloud/maintenance/cm9hdm8vi000csjthq016whpq https://status.pingplotter.cloud/maintenance/cm9hdm8vi000csjthq016whpq We're experiencing some increased load that's slightly delaying inbound data from agents. Type: Incident Duration: 34 minutes Affected Components: Backend Data Collection Apr 11, 18:29:45 GMT+0 - Resolved - Everything is back to normal and all data should be visible live as usual. Apr 11, 17:55:31 GMT+0 - Monitoring - We're closely monitoring this and it should be resolved shortly. Type: Incident

Duration: 34 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>18:29:45</var> GMT+0</small><br><strong>Resolved</strong> - Everything is back to normal and all data should be visible live as usual..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>17:55:31</var> GMT+0</small><br><strong>Monitoring</strong> - We're closely monitoring this and it should be resolved shortly..</p> ]]> Fri, 11 Apr 2025 17:55:31 +0000 https://status.pingplotter.cloud/incident/cm9d386az005514g6ir35gvjw https://status.pingplotter.cloud/incident/cm9d386az005514g6ir35gvjw Agent Service isn't accessible at the moment (automated) Type: Incident Duration: 1 hour and 26 minutes Affected Components: Agent Service Apr 2, 11:01:35 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 2, 11:03:00 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 hour and 26 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:01:35</var> GMT+0</small><br><strong>Investigating</strong> - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:03:00</var> GMT+0</small><br><strong>Resolved</strong> - Agent Service is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 2 Apr 2025 11:01:35 +0000 https://status.pingplotter.cloud/incident/cm8zth6m2007nfgcwg9dvw49w https://status.pingplotter.cloud/incident/cm8zth6m2007nfgcwg9dvw49w Agent Service isn't accessible at the moment (automated) Type: Incident Duration: 9 days, 19 hours and 26 minutes Affected Components: Agent Service Apr 2, 07:00:09 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 2, 10:55:35 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 9 days, 19 hours and 26 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>07:00:09</var> GMT+0</small><br><strong>Investigating</strong> - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>10:55:35</var> GMT+0</small><br><strong>Resolved</strong> - Agent Service is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 2 Apr 2025 07:00:09 +0000 https://status.pingplotter.cloud/incident/cm8zkup98000jbqaecftqaa8m https://status.pingplotter.cloud/incident/cm8zkup98000jbqaecftqaa8m Agent service connectivity issue Type: Incident Duration: 10 hours and 47 minutes Affected Components: Identity / Login, Backend Data Collection, Web Interface API, Agent Service Apr 2, 17:32:45 GMT+0 - Resolved - This incident has been resolved. Apr 2, 06:46:00 GMT+0 - Monitoring - We have identified and fixed a connectivity issue with the web gateway for the agent service. Agents were unavailable for new sessions, and appeared offline. After fixing the connectivity issues, agents reconnected, and synced collected data. Some agents appear to have had issues syncing target data collected while offline, this is indicated by a gray period on the timeline graph of targets (no data) starting around 2025-04-02 06:46 AM (UTC) until recovery at around 2025-04-02 11:06 AM UTC. We are monitoring and investigating data sync issues. Type: Incident

Duration: 10 hours and 47 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>17:32:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>06:46:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified and fixed a connectivity issue with the web gateway for the agent service. Agents were unavailable for new sessions, and appeared offline. After fixing the connectivity issues, agents reconnected, and synced collected data. Some agents appear to have had issues syncing target data collected while offline, this is indicated by a gray period on the timeline graph of targets (no data) starting around 2025-04-02 06:46 AM (UTC) until recovery at around 2025-04-02 11:06 AM UTC. We are monitoring and investigating data sync issues..</p> ]]> Wed, 2 Apr 2025 06:46:00 +0000 https://status.pingplotter.cloud/incident/cm8zuihca000aqevmsj9exnr8 https://status.pingplotter.cloud/incident/cm8zuihca000aqevmsj9exnr8 Identity / Login isn't accessible at the moment (automated) Type: Incident Duration: 11 minutes Affected Components: Identity / Login Mar 21, 02:30:38 GMT+0 - Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 21, 02:30:49 GMT+0 - Resolved - Identity / Login is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 11 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>02:30:38</var> GMT+0</small><br><strong>Investigating</strong> - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>02:30:49</var> GMT+0</small><br><strong>Resolved</strong> - Identity / Login is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 21 Mar 2025 02:30:38 +0000 https://status.pingplotter.cloud/incident/cm8i5xvot00m1rjd94i9ehv85 https://status.pingplotter.cloud/incident/cm8i5xvot00m1rjd94i9ehv85 Agent Service isn't accessible at the moment (automated) Type: Incident Duration: 2 hours and 31 minutes Affected Components: Agent Service Mar 4, 22:26:46 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 4, 22:29:16 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 2 hours and 31 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:26:46</var> GMT+0</small><br><strong>Investigating</strong> - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:29:16</var> GMT+0</small><br><strong>Resolved</strong> - Agent Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 4 Mar 2025 22:26:46 +0000 https://status.pingplotter.cloud/incident/cm7v26mn8000y2rzsi434p7t4 https://status.pingplotter.cloud/incident/cm7v26mn8000y2rzsi434p7t4 Agent Service isn't accessible at the moment (automated) Type: Incident Duration: 1 hour and 1 minute Affected Components: Agent Service Feb 19, 11:20:15 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Feb 19, 11:21:15 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>11:20:15</var> GMT+0</small><br><strong>Investigating</strong> - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>11:21:15</var> GMT+0</small><br><strong>Resolved</strong> - Agent Service is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 19 Feb 2025 11:20:15 +0000 https://status.pingplotter.cloud/incident/cm7btneez00hsouqdj0qhuodc https://status.pingplotter.cloud/incident/cm7btneez00hsouqdj0qhuodc Infrastructure Updates 01-09-2025 Type: Maintenance Duration: 30 minutes Affected Components: Agent Service Jan 10, 04:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 10, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 10, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during this time..</p> ]]> Fri, 10 Jan 2025 04:00:00 +0000 https://status.pingplotter.cloud/maintenance/cm5mtltzo0087yo17k9mbg0wm https://status.pingplotter.cloud/maintenance/cm5mtltzo0087yo17k9mbg0wm Infrastructure Updates 01-31-2024 Type: Maintenance Duration: 5 hours Affected Components: Backend Data Collection, Agent Service Jan 31, 16:59:31 GMT+0 - Completed - Infrastructure updates will be delayed due to new complications encountered during testing. Thank you ! Jan 31, 22:00:00 GMT+0 - Identified - We want to inform you that tomorrow (01/31/24) afternoon, starting at 15:00 MST (22:00 UTC), we will be performing essential infrastructure updates. These updates are necessary to improve our services and ensure reliable performance in the long term. Should the updates go as planned, any potential downtime is expected to be minimal. We anticipate a brief interruption lasting approximately 2 to 5 minutes. Rest assured that our team is working diligently to minimize any impact on your experience. During the scheduled maintenance window, some functions of our platform may experience intermittent unavailability. Specific behavior you might see are issues relating to both Traces and Agents. Agents may show offline (when they should be online and available). Traces will show their recorded data, but will 'pause' and stop updating while the upgrade is underway, these will resume once our systems are back up and running. Our team will be monitoring the situation closely, and once the updates are completed, we will promptly update this space to notify you of their successful implementation. Type: Maintenance

Duration: 5 hours

Affected Components: ,

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>16:59:31</var> GMT+0</small><br><strong>Completed</strong> - Infrastructure updates will be delayed due to new complications encountered during testing. Thank you !.</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We want to inform you that tomorrow (01/31/24) afternoon, starting at 15:00 MST (22:00 UTC), we will be performing essential infrastructure updates. These updates are necessary to improve our services and ensure reliable performance in the long term. Should the updates go as planned, any potential downtime is expected to be minimal. We anticipate a brief interruption lasting approximately 2 to 5 minutes. Rest assured that our team is working diligently to minimize any impact on your experience. During the scheduled maintenance window, some functions of our platform may experience intermittent unavailability. Specific behavior you might see are issues relating to both Traces and Agents. Agents may show offline (when they should be online and available). Traces will show their recorded data, but will 'pause' and stop updating while the upgrade is underway, these will resume once our systems are back up and running. Our team will be monitoring the situation closely, and once the updates are completed, we will promptly update this space to notify you of their successful implementation..</p> ]]> Wed, 31 Jan 2024 22:00:00 +0000 https://status.pingplotter.cloud/maintenance/cls217hpa42403bwolb2587p58 https://status.pingplotter.cloud/maintenance/cls217hpa42403bwolb2587p58 Server move Type: Maintenance Duration: 7 minutes Affected Components: Backend Data Collection, Web Interface API, Agent Service Sep 28, 03:07:00 GMT+0 - Completed - Maintenance has completed successfully. Sep 28, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 28, 03:00:00 GMT+0 - Identified - We are moving one of our data servers to a new instance. Scheduled downtime is about 10 minutes - no data should be lost. Type: Maintenance

Duration: 7 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>03:07:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are moving one of our data servers to a new instance. Scheduled downtime is about 10 minutes - no data should be lost..</p> ]]> Thu, 28 Sep 2023 03:00:00 +0000 https://status.pingplotter.cloud/maintenance/cln2ctfih52311bdopp9jgdw8l https://status.pingplotter.cloud/maintenance/cln2ctfih52311bdopp9jgdw8l Scheduled Maintenance (Reschedule) Type: Maintenance Duration: 5 hours and 14 minutes Affected Components: Web Interface API, Identity / Login, Agent Service, Backend Data Collection Dec 1, 01:00:00 GMT+0 - Identified - We're moving some significant infrastructure to a different technology which will require a few minutes of downtime. We're targeting downtime of 2 hours. No data will be lost during this migration. Afterwards, the "CloudConnect" product will be fully migrated to hosted PingPlotter Cloud. Dec 1, 06:14:26 GMT+0 - Completed - Maintenance has completed successfully. Dec 1, 02:24:56 GMT+0 - Identified - This maintenance is going as expected, which means ... slightly slower. Should be back up shortly after 8:00pm MST (03:00 GMT) Type: Maintenance

Duration: 5 hours and 14 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're moving some significant infrastructure to a different technology which will require a few minutes of downtime. We're targeting downtime of 2 hours. No data will be lost during this migration. Afterwards, the "CloudConnect" product will be fully migrated to hosted PingPlotter Cloud..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>06:14:26</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>02:24:56</var> GMT+0</small><br><strong>Identified</strong> - This maintenance is going as expected, which means ... slightly slower. Should be back up shortly after 8:00pm MST (03:00 GMT).</p> ]]> Wed, 1 Dec 2021 01:00:00 +0000 https://status.pingplotter.cloud/maintenance/ckwlj2nzf22586vo9d2byqgys https://status.pingplotter.cloud/maintenance/ckwlj2nzf22586vo9d2byqgys Infrastructure migration Type: Maintenance Duration: 8 hours and 4 minutes Affected Components: Identity / Login, Web Interface API, Agent Service, Backend Data Collection Nov 29, 05:04:13 GMT+0 - Completed - We ran in to some issues and are pushing this to the future Nov 28, 21:00:00 GMT+0 - Identified - We're upgrading a big piece of our PingPlotter.Cloud infrastructure and will be down Sunday afternoon (2pm MDT, GMT-6:00) for several hours. There will be no loss of data during that period (your local agents will continue to collect data and it will be available when the PingPlotter.Cloud interface comes back online). Type: Maintenance

Duration: 8 hours and 4 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>05:04:13</var> GMT+0</small><br><strong>Completed</strong> - We ran in to some issues and are pushing this to the future.</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're upgrading a big piece of our PingPlotter.Cloud infrastructure and will be down Sunday afternoon (2pm MDT, GMT-6:00) for several hours. There will be no loss of data during that period (your local agents will continue to collect data and it will be available when the PingPlotter.Cloud interface comes back online). .</p> ]]> Sun, 28 Nov 2021 21:00:00 +0000 https://status.pingplotter.cloud/maintenance/ckwdrd7hl838868koepoodhx47 https://status.pingplotter.cloud/maintenance/ckwdrd7hl838868koepoodhx47 We're working on chasing down some issues with an ongoing upgrade. Type: Maintenance Affected Components: Agent Service Feb 24, 04:14:47 GMT+0 - Completed - Maintenance has completed successfully. Feb 24, 04:14:47 GMT+0 - Identified - Maintenance is now in progress. Feb 24, 04:14:47 GMT+0 - Identified - You might experience some brief trace and command delays several times - of roughly 30 seconds. Type: Maintenance

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>04:14:47</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>04:14:47</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>04:14:47</var> GMT+0</small><br><strong>Identified</strong> - You might experience some brief trace and command delays several times - of roughly 30 seconds. .</p> ]]> Wed, 24 Feb 2021 04:14:47 +0000 https://status.pingplotter.cloud/maintenance/cklixe6g4302566xlmzbwamwni2 https://status.pingplotter.cloud/maintenance/cklixe6g4302566xlmzbwamwni2 Server update / move Type: Maintenance Affected Components: Agent Service Feb 18, 00:38:36 GMT+0 - Identified - Maintenance is now in progress. Feb 18, 00:38:36 GMT+0 - Identified - We're moving the main CloudConnect / agent handling service to a new infrastructure type this evening. Downtime should be minimal (a few seconds) if things go as expected. Feb 18, 00:38:36 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Affected Components:

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>00:38:36</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>00:38:36</var> GMT+0</small><br><strong>Identified</strong> - We're moving the main CloudConnect / agent handling service to a new infrastructure type this evening. Downtime should be minimal (a few seconds) if things go as expected..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>00:38:36</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 18 Feb 2021 00:38:36 +0000 https://status.pingplotter.cloud/maintenance/ckla50w2y336691wun3ryz7gr88 https://status.pingplotter.cloud/maintenance/ckla50w2y336691wun3ryz7gr88