Backend Data Collection isn't accessible at the moment

Resolved

Operational

Started about 3 years agoApril 28, 2023Lasted about 4 hoursApril 28, 202311:00 PMApril 29, 20232:30 AMUTC

Affected

Backend Data Collection

Agent Service

Updates

Resolved
April 29, 2023 at 2:30 AMUTC
Resolved
April 29, 2023 at 2:30 AMUTC
This incident has been resolved.
Monitoring
April 29, 2023 at 1:35 AMUTC
Monitoring
April 29, 2023 at 1:35 AMUTC
At 16:54 a maintenance task introduced unexpected load against the Database. Steps have been taken to triage the issue that had occurred.

Systems appear to be healthier and functional at this point.

Should any issues be experienced, please reach out to support
Investigating
April 28, 2023 at 11:00 PMUTC
Investigating
April 28, 2023 at 11:00 PMUTC
Backend Data Collection cannot be accessed at the moment. We are currently investigating this incident and will provide updates once available!

PingPlotter Cloud - Backend Data Collection isn't accessible at the moment – Incident details