PingPlotter Cloud - Agent Service outage – Incident details

All systems operational

Agent Service outage

Resolved
Degraded performance
Started 3 days agoLasted about 1 hour

Affected

Agent Service

Operational from 4:13 PM to 4:13 PM, Major outage from 4:13 PM to 5:01 PM, Operational from 5:01 PM to 5:01 PM

Updates
  • Resolved
    UTC
    Resolved

    Agent Service is now operational! This update was created by an automated monitoring service.

  • Identified
    UTC
    Identified

    We've identified an issue with DNS resolution affecting our agent connection service. New agents may be unable to connect or reconnect during this period. Existing connections are unaffected and will continue to operate normally. We're working with our upstream provider to resolve this and will post an update as soon as we have more information

  • Investigating
    UTC
    Investigating

    Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service.