PingPlotter Cloud - Unexpected downtime during maintenance – Incident details
All systems operational
Unexpected downtime during maintenance
Resolved
Operational
Started 2 months agoLasted about 14 hours
Affected
Agent Service
Operational from 3:30 AM to 5:02 PM
Updates
Resolved
Resolved
We think we have resolved all agent connectivity issues. Please reach out if you are having any issues.
Monitoring
Monitoring
During some maintenance for our agents service (connect.pingplotter.com and agents100.pingplotter.com) we lost the public IP address assigned to our agents100.pingplotter.com agent endpoint. The old IP Address was: 20.62.235.32 and the new IP address is: 172.214.6.221. We're working with our cloud provider to see if we can reclaim the old IP address. We have updated the DNS for agents100.pingplotter.com to point to the new IP address, but it may take up-to 48 hours. It is possible that some of your agents were only connected with agents100.pingplotter.com. Agents solely connected to agents100.pingplotter.com should slowly reconnect to the new IP address.
