PingPlotter Cloud - Notice history

All systems operational

Identity / Login - Operational

99.96% uptime
Feb 2023 · 100.0%Mar · 99.99%Apr · 99.89%

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Feb 2023
Mar 2023
Apr 2023

Web Interface API - Operational

99.88% uptime
Feb 2023 · 99.62%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Backend Data Collection - Operational

99.99% uptime
Feb 2023 · 100.0%Mar · 99.98%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Agent Service - Operational

99.88% uptime
Feb 2023 · 99.61%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Notice history

View current status

Apr 2023

Backend Data Collection isn't accessible at the moment
Resolved3 hours 30 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    At 16:54 a maintenance task introduced unexpected load against the Database. Steps have been taken to triage the issue that had occurred.

    Systems appear to be healthier and functional at this point.

    Should any issues be experienced, please reach out to support

  • Investigating
    UTC
    Investigating

    Backend Data Collection cannot be accessed at the moment. We are currently investigating this incident and will provide updates once available!

Backend Data Collection isn't accessible at the moment (automated)
ResolvedMajor outage
  • Resolved
    UTC
    Resolved

    Backend Data Collection is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Backend Data Collection cannot be accessed at the moment. This incident was created by an automated monitoring service.

Identity / Login isn't accessible at the moment (automated)
ResolvedMajor outage45 minutes
  • Resolved
    UTC
    Resolved

    Identity / Login is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service.

Mar 2023

Backend Data Collection isn't accessible at the moment (automated)
ResolvedMajor outage6 minutes
  • Resolved
    UTC
    Resolved

    Backend Data Collection is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Backend Data Collection cannot be accessed at the moment. This incident was created by an automated monitoring service.

Identity / Login isn't accessible at the moment (automated)
ResolvedMajor outage1 minute
  • Resolved
    UTC
    Resolved

    Identity / Login is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service.

Identity / Login isn't accessible at the moment (automated)
ResolvedMajor outage1 minute
  • Resolved
    UTC
    Resolved

    Identity / Login is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service.

Feb 2023

Agent Service isn't accessible at the moment (automated)
ResolvedMajor outage2 hours 28 minutes
  • Resolved
    UTC
    Resolved

    Agent Service is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service.

Web Interface API isn't accessible at the moment (automated)
ResolvedMajor outage2 hours 31 minutes
  • Resolved
    UTC
    Resolved

    Web Interface API is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service.

Database Connectivity Issue
Resolved3 hours 41 minutes
  • Resolved
    UTC
    Resolved

    Our database issue showed its ugly head and has once again been mitigated. Our provider has found a potential root cause and is moving forward with implementing a fix. We are currently monitoring this system in efforts to maximize uptime

    No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.

  • Investigating
    UTC
    Investigating

    We are currently investigating a database connectivity issue affecting all PingPlotter Cloud services. We do not expect to lose any trace or agent data at this point in time. While certain parts of the PingPlotter Cloud Web Application may be accessible, we do not recommend making changes to your workspace at this time.

Agent Service isn't accessible at the moment (automated)
ResolvedMajor outage5 minutes
  • Resolved
    UTC
    Resolved

    Agent Service is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service.

Database Connectivity Issue
Resolved3 hours 22 minutes
  • Resolved
    UTC
    Resolved

    This issue has currently been mitigated and we are working with our provider to seek a long term fix, We are currently monitoring the mitigation to ensure uptime.

    No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.

  • Monitoring
    UTC
    Monitoring

    This issue has currently been mitigated and we are working with our provider to seek a long term fix, We are currently monitoring the mitigation to ensure uptime.

    No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.

  • Identified
    UTC
    Identified

    We have observed a return of most functionality, user experience may be degraded still at this time as we work to restore full functionality.

    Trace Data is currently catching up and should be visible in the portal soon

  • Investigating
    UTC
    Investigating

    We are currently investigating a database connectivity issue affecting all PingPlotter Cloud services. We do not expect to lose any trace or agent data at this point in time. While certain parts of the PingPlotter Cloud Web Application may be accessible, we do not recommend making changes to your workspace at this time.

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