PingPlotter Cloud - Notice history

All systems operational

Identity / Login - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Web Interface API - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 99.62%

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Dec 2022
Jan 2023
Feb 2023

Backend Data Collection - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Agent Service - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 99.61%

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Dec 2022
Jan 2023
Feb 2023

Notice history

Feb 2023

Agent Service isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Agent Service is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service.

Web Interface API isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Web Interface API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service.

Database Connectivity Issue
  • Resolved
    Resolved

    Our database issue showed its ugly head and has once again been mitigated. Our provider has found a potential root cause and is moving forward with implementing a fix. We are currently monitoring this system in efforts to maximize uptime

    No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.

  • Investigating
    Investigating

    We are currently investigating a database connectivity issue affecting all PingPlotter Cloud services. We do not expect to lose any trace or agent data at this point in time. While certain parts of the PingPlotter Cloud Web Application may be accessible, we do not recommend making changes to your workspace at this time.

Agent Service isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Agent Service is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service.

Database Connectivity Issue
  • Resolved
    Resolved

    This issue has currently been mitigated and we are working with our provider to seek a long term fix, We are currently monitoring the mitigation to ensure uptime.

    No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.

  • Monitoring
    Monitoring

    This issue has currently been mitigated and we are working with our provider to seek a long term fix, We are currently monitoring the mitigation to ensure uptime.

    No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.

  • Identified
    Identified

    We have observed a return of most functionality, user experience may be degraded still at this time as we work to restore full functionality.

    Trace Data is currently catching up and should be visible in the portal soon

  • Investigating
    Investigating

    We are currently investigating a database connectivity issue affecting all PingPlotter Cloud services. We do not expect to lose any trace or agent data at this point in time. While certain parts of the PingPlotter Cloud Web Application may be accessible, we do not recommend making changes to your workspace at this time.

Jan 2023

No notices reported this month

Dec 2022

Identity / Login isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Identity / Login is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service.

Partial downtime during database upgrade
  • Resolved
    Resolved

    Today, (December 10th, 2022) we attempted to update our Azure Postgres Database, some of our backend components did not successfully reconnect to the upgraded database, resulting in more downtime than we expected. We apologize for any inconvenience, and will investigate mitigating steps going forward.

Dec 2022 to Feb 2023

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